Effective Date: 26 July 2026

Refund & Cancellation Policy

This policy explains how cancellations and refunds work for AnantaSim subscriptions, prepaid credits, marketplace Listings, and consultancy engagements.

1. Subscription Cancellation

You may cancel your subscription at any time from your account settings or by emailing anantasim.app@gmail.com. Cancellation stops future renewal billing; you retain access to your plan's features until the end of the current, already-paid billing cycle. We do not automatically refund the remaining days of a cancelled cycle.

2. Subscription Refunds

Subscription fees are non-refundable. To request an exception, you must submit a written request to anantasim.app@gmail.com with a valid reason, within 7 days of the charge, and demonstrate minimal use of the subscription during that period.

Approval is at the sole discretion of Navygate Technologies Private Limited after reviewing your account activity. We aim to respond within 5 business days.

Storage add-ons follow the same refund policy as subscriptions.

3. Credits Are Non-Refundable

AnantaSim has two kinds of credits, which are treated differently:

  • Granted credits (bundled with a subscription plan, a signup bonus, or an admin grant) are spendable only up to a daily allowance; any unused portion carries forward day-to-day. Granted credits accumulate on a daily basis and lapse upon expiration of the billing period. Granted credits are never eligible for a refund under any circumstance, since they were never paid for directly.
  • Purchased credits (bought outright) never expire, and are non-refundable by default. As an exception, we will consider refunding unused purchased credits where you submit a written request to anantasim.app@gmail.com stating a valid reason. Approval is at the sole discretion of Navygate Technologies Private Limited after reviewing your account activity.

Regardless of kind, all credits:

  • carry no cash or monetary value and cannot be exchanged for money outside the exception above;
  • cannot be transferred, gifted, or moved between users or accounts;
  • cannot be redeemed, converted, or cashed out for anything other than consumption of Platform resources — in particular, credits cannot be redeemed for storage, which is a separate real-money purchase governed by Section 2 above.

Because most credit purchases are final, please use the usage dashboard to estimate your compute needs before purchasing.

4. Marketplace Purchases & Seller Refunds

Simulation templates, workflows, and projects listed on the AnantaSim marketplace are sold through the Platform. Navygate processes all transactions and distributes payment to sellers after deducting 18% GST (Goods and Services Tax) and 15% Platform Fee. Listings may be priced in real money or platform credits.

Buyer Refunds: You are purchasing access to the seller's simulation as presented. We are not responsible for the quality, accuracy, completeness, or fitness for purpose of any Listing. Disputes regarding Listing content or functionality should be reported to us; we will investigate and may remove the Listing or suspend the seller if it violates our Terms.

Seller Refunds: Sellers receive payment via payout after fees are deducted. Requests for payout reversal or refund of fees must be submitted in writing to anantasim.app@gmail.com with a valid reason. Approval is at Navygate's sole discretion.

5. Consultancy Engagements

Fees for consultancy work arranged through our hiring/collaboration features are agreed and paid directly between client and consultant, outside the Platform. AnantaSim is not a party to that payment and cannot issue a refund for it. Disputes over consultancy payment or work quality should be resolved between the client and consultant; platform-level concerns (e.g., a consultant profile that misrepresents credentials) can be raised through the grievance process below.

6. How Refunds Are Paid

Approved subscription refunds are issued to the original payment method within 7–10 business days of approval. We do not issue refunds in cash or to a different account/payment method.

7. How to Request a Refund

Email anantasim.app@gmail.com with your account email, the invoice/charge in question, and a written explanation of your reason for the request. If you disagree with the outcome, you may escalate to our Grievance Officer below.

Grievance Escalation

Name: Arti Mehra

Email: anantasim.app@gmail.com

Company: Navygate Technologies Private Limited

Address: Opposite Daffodils Public School, Kashipur, Udham Singh Nagar, Uttarakhand – 244713, India

Complaints are acknowledged within 48 hours and resolved within 1 month, in line with the Consumer Protection (E-Commerce) Rules, 2020.